OneLogin Improves Envoy Employee Experience
OneLogin was founded in San Francisco by Thomas and Christian Pederson in 2009. Before they started OneLogin, the brothers worked with a company named Zendesk. They realized that clients were experiencing issues related to the productivity and security of moving into the cloud. This experience gave the brothers the idea to develop an identity and access management system. This idea became OneLogin.
OneLogin decided to provide their services to Envoy. Envoy is a company that specializes in the automation of many steps in the visitor registration process, so Envoy understands the value of streamlining the user’s experience. This understanding is why Envoy is working with OneLogin to implement their SCIM protocol into their employee management systems. SCIM stands for Systems for Cross-domain Identity Management and its purpose is to streamline and simplify user management and provisioning. Envoys implementation of SCIM gives employees and customers the ability to automatically fill in fields, such as email, names, and office location. The system’s ability to continuously update user information, via OneLogin SCIM system, allows Envoy to save time that would be spent manually updating user information.
The SCIM system has allowed Envoy to improve the customer experience as well as their employee’s experience. Since the system is continuously updating data, Envoy’s employees know their information is constantly updated at all levels of the organization. The accurate information allows Envoy’s customers to easily sign in without the hassle of going through redundant employee information. SCIM also allows Envoy to scale more easily since the system automates multiple processes.
The collaboration between Envoy and OneLogn was possible with OneLogin exceptional customer assistance program. OneLogin provided clear direction as well as direct customer assistance to help their client. They provided these services by providing free developer tool kits coupled with direct guidance from OneLogin staff. This guidance was used to implement services such as SCIM.