Businesses receive complaints online every day: it’s just the way it goes. This is particularly true of online review sites, where annoyed or frustrated customers express their dissatisfaction. Many companies will ignore these complaints or get defensive of their services.
White Shark Media is not one of those companies. They actually maturely address the concerns in a positive and logical way. As a result, they can serve as a role-model for those companies have received online complaints and aren’t sure how to deal with them.
Who Is White Shark Media?
White Shark Media is a marketing firm that focuses on providing great online services for their clients. They are specifically focused on Google AdWords and Bing Ads, two of the most important ways to spread a business’ name on the internet.
They do PPC (pay-per-click) keyword management, SEM, and SEO skills to provide a streamlined and simple way to improve online business organically. These skills require a careful eye and a good understanding of what the customer is looking for with their keyword searches. Their business has expanded exponentially over the last five to six years and they’ve become one of the most successful and trusted companies of their type available. That said, they have had to deal with a few simple complaints and have done so in a constructive manner.
Have Their Been Complaints?
Naturally, any company is going to have bad experiences with at least a few customers. For example, one customer complained that they were called excessively by the company, while others have stated they had a hard time getting a hold of the business at times. These are not serious complaints, but they are among the most commonly expressed.
It is important to understand that these types of complaints could occur with any business and are often associated with disgruntled customers who disliked a very small portion of a company’s service. Many one-star reviews can be ignored because they are heavily emotional and are typically unfair to the company, painting them in the worst possible light.
How Does White Shark Media Reply To These Claims?
When White Shark Media receives a complaint on one of these websites, its customer service representative will actually reach out to the customer to find a solution to the problem. After one complaint, the representative actually thanked the person for their comments and said:“I’m sorry to hear about your bad experience, rest assured that it will be delivered to our sales leaders and appropriate actions will be taken.”While comments like this are simple enough to make, they are nice because they show the customer that the company does care. And White Shark Media goes the extra mile to literally contact the annoyed customer and find a way to address the problem. As a result, they have fair more positive reviews than negative.
White Shark Media is an established digital marketing agency that operates within the U.S. offering services to small and medium size businesses. The agency delivers solutions that enhance the online marketing needs of users by ensuring the results offered are tailored to help them penetrate into the highly competitive business world. White Shark Media has been acknowledged as one among the fastest growing digital agencies in America and this growth is derived from the reputation the company has earned for engineering affordable marketing campaigns.
The agency has offered support to thousands of companies, which have grown their businesses by embracing their online marketing tactics and marketing tools. Additionally, White Shark Media has been working with clients by helping them to track all the marketing effort that is put by their clients while offering advice to make their effort fruitful.
A world-class experience
Established in 2011, White Shark Media has been working with professionals who boast of a vast experience record in online and offline marketing. At inception, the company set a goal to conquer the U.S. and Latin America SMB market and they have managed to be listed among leading partners with both Google and Bing. White Shark Media delivers unique marketing services that are driven through a winning formula and proven concepts.
Due to the effectiveness of the services the company offers, their very first client still works with them and any other company that has sought their services has remained reliant on the professional support that is tailored to bring success. In 2012, the rapid growth White Shark Media experienced was identified by Google and the officials of the company were invited to Mountain View at the Head Quarters of Google.
Google Premier SMB Partner
Only best-performing and established companies are listed to work with Google in their SBM Partner program. White Shark Media is among companies that were listed by Google to work under the SMB Partner program and this dedication saw them get another endorsement from Bing to become certified resellers.
Bilingual team of professionals
To provide services to clients who speak different languages easily, White Shark Media employed talented bilingual employees. The Hispanic advertising team the company works with allows you to develop relationships with more clients, invest into new revenue stream and enter new markets. White Shark Media has been working closely with clients and integrating the suggestions they share to help improve the platform.